Your guide to shopping with Gab
To all of my beautiful clients,
Please see below a number of frequently asked questions that touches base on how the sourcing process works. If you have a question that hasn’t been covered below, my team and I are available for you 24/7 via Instagram DM.
All my love,
Gab x
01 How do I submit a sourcing request?
Instagram DM is always the best way to submit any sourcing requests, my team and I cover Instagram over a 24 hour day, so no request is ever missed. From our end, when you send through the request, please always include both an image of the item and your size. For shoes, please always send through your EU size.
02 How much will my item cost?
The price will always depend on which country I can source it from, as the retail price differs between each region. When your item has been located, I will be in touch to confirm the price which will include both my sourcing fee and international shipping via DHL Express.
03 Do you ship worldwide?
Yes, I ship worldwide via DHL Express.
04 How much is your sourcing fee?
I charge a small flat rate sourcing fee that depends on the cost of your item, which is always included in the total price once it has been found.
05 How long will it take for you to locate my item?
Every request is on a case by case basis, so it is very hard to put an exact turnaround time on it. For new season pieces, they can usually be located quicker than previous season and vintage pieces. Please be assured that the moment your item has been located, I will contact you immediately.
06 Will you provide me with a regular update on my request?
As we are a small team, at this stage I don’t have the ability to check in with regular updates. With that said, every single request remains open until it has been found. It is impossible for a request to be missed, lost, or forgotten. We monitor every request closely, and although some requests may take longer than others, my team and I will not give up on it until it has been found.
07 Do I need to let you know if I need to cancel my request?
Yes please, this would be so appreciated. You can send us a DM advising that you’d like to cancel your request, and we can delete it on our end. In addition to that, please always let us know if you change your Instagram handle or are planning on deleting your Instagram account.
08 What payment methods do you accept?
I accept payments via both bank transfer and via credit/debit card, including Amex. Please note there is a 1.75% credit/debit card charge for all Australian clients, and a 2.9% credit/debit card charge for all international clients. We also now accept payments via USD, if this is your preferred currency, and can accept payments via Zelle and Venmo.
09 I’ve paid, what happens now?
All orders are shipped out within seven business days from the date of the payment being received on our end. Once your item has been shipped, you will receive the tracking number automatically via email from DHL Express (international) or FedEx (for domestic shipments within the US).
10 I’ve just paid, but have changed my mind and now want to cancel my order. Is that possible?
Yes that is no problem at all, as the item hasn’t yet been shipped, I can cancel it for you. Please note that once the invoice has been generated, our sourcing fee will apply, and that fee is non-refundable for cancelled orders.
11 Thank you for finding my item, can you please hold it for a couple of days?
As much as I would jump to say yes, a lot of our contacts are quite strict with holds, and the max that I would be able to hold your item for is 24 hours.
12 My item is the wrong size, can we please organise an exchange or refund?
All sales are final. We are unable to return any item for an exchange, so please ensure you are happy with your size and purchase before proceeding.